|DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
DXC Technology is recognized among the best corporate citizens globally.
For more information, visit www.dxc.technology
COMPANY OVERVIEW: https://www.dxc.technology/about_us/ds/29505-company_overview
|Darbo pobūdis||Global task overview:
Able to trouble shoot application related issues in VDI environment. Applications would be either from App-V, MSI (installed in Image) and XenDesktop.
Able to follow the release management process (Allianz) to find the root cause of defects related to Applications and OS settings.
Closely work with Application Owner, Packaging and Build teams to work on defects, root causes and update the status according to release management process.
Import and publish applications in App-V, SCCM and Citrix environments.
Handling application related tickets and defects.
Applying windows OS images to test environment.
Interface with internal resources (eg. Build, Operations, Application Owners, Release management and Packaging) to define solution requirements
Provide support for application related issues.
Create document for known issues and their solution for Second level Support.
Manage workload, report on status and proactively escalate issues.
Provide technical support to other team members as required.
Working Knowledge on App-V, SCCM
Fundamentals of GPOs affecting client devices (local and AD).
Working Knowledge of Microsoft Windows Application packaging technologies (MSI, VB script etc.).
Advanced troubleshooting skills on Windows 10 operating system.
Understanding of remote desktop / virtual machines.
Knowledge of user profile management tools.
Fundamentals of PowerShell scripting language
Working knowledge of Citrix XenDesktop.
Working knowledge of Ivanti (formerly known as Appsense) personalization software.
Any other application virtualization technology (App Volumes, Flexera, FSlogix etc.)
3+ years Windows-based configuration experience.
1+ Years of experience on GPO activities (local and AD).
1+ years Packaging using MSI technology.
Excellent ability to communicate clearly and effectively in English.
Ability to work in a fast paced environment with strict deadlines.
Ability to work independently and remotely, interacting with a distributed team.
Demonstrated good customer focus skills.
Ability to follow procedures and escalate problems in a timely manner.
English is required (speaking and writing).
Opportunity to work in a multinational company with strong traditions and values.
Stable employment and high standards of work.
Competitive salary and benefit policy.
Career development within global structure.
Friendly and dynamic work environment.
Salary from 2700-4500 EUR monthly gross